ValetDX is a digital experience platform for hotels and venues that run valet parking services. It replaces paper tickets and radio calls with real-time digital ticketing, guest notifications, and full operational visibility for staff.
No. Guests receive a digital ticket via SMS with a link to track their vehicle status and request retrieval — no app download or account required.
Open the link sent to your phone at check-in and tap "Request Vehicle." Our valet team is notified instantly and you'll get a status update the moment your car is ready.
Staff access is role-based. Admins, supervisors, valet attendants, and client hospitality staff each sign in through a dedicated login and see only the tools relevant to their role.
Yes. Valets capture photo documentation of any pre-existing damage at check-in, creating a clear record that protects both guests and the venue.
We only collect what's needed to operate the valet service. See our Privacy Policy for full details on what we collect and how it's used.
Contact our team with details about your property and we'll walk you through onboarding and setup.